FAQ

General

Q - Does your agency offer Individual service plans?

A - Yes, if you are requesting service for a family member or friend we will

provide you with the detailed information to help satisfy your request.

Q - Are there any hidden fees related to your services?

A - No, All service fees are contract specific. If you are considering our

services, you will have the opportunity

to create a personalized service package.

Q - Does your agency provide services after hours?

A - Yes, In these particular cases we do request some notice in advance. For

emergency situations we do our best to respond during your time of need.

Language Services

Q - Are your interpreters certified?

A - Yes, W4W has an extraordinarily talented team of interpreters, both certified

and uncertified. All interpreters undergo an extensive application process.

This allows us to render a unique and personal form of communication for

our clients.

Emergency Services

Q- How fast does your Agency respond?

A- Location and weather conditions may dictate in some cases. When

requesting our service in an emergency situation we do our best to arrive on

scene as soon as possible.

Q - Does your agency make hospital visits?

A - This is one of the most important services to remember as a client.

Our agency takes it personal when your health is at risk. Although hospitals

may have on staff translators, it is our job to interpret from beginning to end.

Transportation Services

Q- May I request the interpreter be present during time of pick up until time of

drop off?

A- Yes, clients have the ability to combine services such as transportation with

interpreter services in both a scheduled appointment and emergency

situation.

Q- Does your agency have travel limitations.

A- During the enrollment of our transportation services we rely on you to

identify your needs. If you are on a strict budget we will do our best to

provide a reliable service within the established guidelines.

Industries

Q- Your agency does not have my particular industry listed. Does that mean I

can’t use your service?

A- Of course not. As you can imagine, it would take a lot of time to list every

industry and sub-organization. So we took the broad categories and listed

them to generalize your selection. Once you have contacted our enrollment

department your organization will be added. It pays to be the first. Ask your

service representative how.

Careers

Q-How do I become an a Language Specialist?

A - We have included an application link on the careers page.

Q - Will I be full time or part time?

A - All agents are independent. Be sure to list your availability when filling out

the application form.